If you haven’t received your files within 2 hours, first double-check the following:
Your spam folder (sometimes the files are hiding in there)
Check your receipt; does it say the transaction has been “completed” or “successful?” If the transaction is still pending or has been marked as an e-check the files will not arrive until the payment is finished processing,
If for some reason you still haven’t received the files please send an email with your receipt to email@example.com and we will send the files to you manually. Please allow at least 3 business days for us to get back to you.
We currently don’t offer music video appearances for hooks that have been licensed in the beat store. We do however, love to see how the videos turn out. Be sure to tag or @lovepulsemusicwhen your video has been released.
We do not offer refunds or exchanges on beats or hooks. Once we have sent you the files there is no way for us to take them back. Make sure you have selected all the correct tracks before you click the purchase button.
If you have received a coupon code, it can be applied during checkout. In order to activate a bulk deal, you must add tracks to the cart that have the same license. For example, if the bulk deal is to buy 2 get 1 free, add 3 tracks to the cart that is the same level license (all basic licenses or all unlimited) and the discount will be automatically applied.